Mobile Ticketing Questions & Answers
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Can I use a screenshot of my ticket?
NO! Screenshots or printouts will not work for entry to prevent fraud and counterfeit tickets. Use the Broadway San Jose app or mobile website to locate your tickets.
If you need to share your tickets with someone else, you must transfer the tickets to them via text or email. Click HERE for instructions on HOW TO TRANSFER.
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What if I cannot see my tickets?
If you are a season ticket holder or if you purchased tickets from Ticketmaster.com, and you do not see your tickets after following the step-by-step guide, please go to the box office or contact us at info@broadwaysanjose.com.
Please note that if you purchased tickets from Goldstar, you must download the Goldstar app to view and save your mobile tickets.
If you purchased tickets from an unauthorized third-party reseller such as SeatGeek, VividSeats, StubHub, or TicketCentral, Broadway San Jose cannot guarantee that your tickets are valid and cannot guarantee admittance. Click HERE to read our Ticket Buyer Warning.
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Why won’t my ticket scan?
If your screen brightness is too low, your mobile ticket may have difficulty being scanned. Increase the brightness of your display to improve scanning.
Only digital tickets generated from your Broadway San Jose account from the mobile website or the Broadway San Jose app will be accepted. Copies of barcodes presented through third-party applications, screenshots or print outs will not be accepted at the theatre.
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If I access my tickets from MY ACCOUNT, can I still have them printed at the box office?
No, tickets retrieved within your My Broadway San Jose Account will now be considered printed. The tickets will not be available for pickup at the box office. You should present the ticket displayed in your My Broadway San Jose Account on your device to be scanned for entry at the theatre.
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If I have more than one ticket for a show, do I have to present all tickets at the same time?
If members of your party are arriving separately, then you will need to transfer the tickets via your Broadway San Jose Account. Click HERE for instructions on HOW TO TRANSFER.
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What if my smartphone is broken, out of battery, or if I don’t have a smartphone?
Don’t worry. Simply visit the box office at the venue upon arrival. Have you ID handy and you will be issued a physical ticket.