Equal Experiences For All
The show experience: magical for everyone. We’ve taken steps to ensure that all patrons can equally experience the brilliance of Broadway San Jose —not only the captivating sights, but also the scintillating sounds, and our shows’ deeper levels of meaning.
For Season Tickets with Accessible Viewing, please email Seasontickets@broadwaysanjose.com.
Accessible Seating
Exact accessible seating locations can be purchased online via Ticketmaster. Click the accessible icon to show available seats. Accessible seating is only available in the orchestra level. In the Orchestra, Row 27 is accessible without stairs. There is elevator access to the Balcony where Row 6 is also accessible without stairs.
Tip: Choose the wheelchair space first, then add the companion seat(s).
If you prefer, you may also submit your accessible ticket request for any performance by EMAIL.
ASL Interpreted Performances
ASL interpretation will be offered for the performances listed below. To request ASL interpretation for a different performance, or for help finding accessible seats:
Email Us OR Call Us (669) 242-8555, Monday-Friday (9am-5pm)
Please send requests for an interpreter at least 2 weeks prior to the first performance of each show. We will do our best to accommodate the request, subject to seating and service provider availability. Email is the best way to reach us.
Moulin Rouge! The Musical
July 8 – 20, 2025
ASL Performance on:
Saturday, July 12, 2025 at 2pm
Audio Description
Audio Description will be offered for the performances listed below. This service may be utilized from ANY SEAT. Visit the Subscription Table in the Main Lobby to check out a listening device at no cost by leaving a driver’s license or other ID. To request Audio Description services for a different performance:
Email Us OR Call Us (669) 242-8555, Monday-Friday (9am-5pm)
Please send requests for Audio Description at least 2 weeks prior to the first performance of each show. We will do our best to accommodate the request, subject to service provider availability. Email is the best way to reach us.
With Audio Description, visually impaired patrons listen to trained audio describers give live, verbal descriptions of actions, costumes, scenery, and other visual elements of the production.
Moulin Rouge! The Musical
July 8 – 20, 2025
Audio Description Performance on: Sunday, July 13, 2025 at 1pm
MJ
July 29 – August 3, 2025
Audio Description Performance on: Sunday, August 3, 2025 at 1pm
Closed Caption Performances
Closed Captioning will be offered for the performances listed below. This service may be utilized from ANY SEAT.
Click on language below on your smart device at the start of the performance to be taken to the Closed Caption link. Please note that the screen will be black until dialogue begins.
Please send requests for Closed Caption at least 2 weeks prior to the first performance of each show. We will do our best to accommodate the request, subject to service provider availability. Email is the best way to reach us.
Moulin Rouge! The Musical
July 8 – 20, 2025
Closed Caption Performance on: Wednesday, July 9, 2025 at 7:30pm
Moulin Rouge! The Musical
July 8 – 20, 2025
Closed Caption Performance on: Thursday, July 10, 2025 at 7:30pm
MJ
July 29 – August 3, 2025
Closed Caption Performance on: Wednesday, July 30, 2025 at 7:30pm
MJ
July 29 – August 3, 2025
Closed Caption Performance on: Thursday, July 31, 2025 at 7:30pm
Open Caption Performances
Open Captioning will be offered for the performances listed below. To request Open Caption services for a different performance, or for help finding accessible seats:
Email Us OR Call Us (669) 242-8555, Monday-Friday (9am-5pm)
Please send requests for Open Caption at least 2 weeks prior to the first performance of each show. We will do our best to accommodate the request, subject to seating and service provider availability. Email is the best way to reach us.
Moulin Rouge! The Musical
July 8 – 20, 2025
Open Caption Performance on: Sunday, July 13, 2025 at 6:30pm
MJ
July 29 – August 3, 2025
Open Caption Performance on: Sunday, August 3, 2025 at 6:30pm
Booster Seats
Booster Seats for any performance can be found outside of every theatre door.
There is limited availability and seats are provided on a first come, first served basis. All theatre patrons, regardless of age, must have a ticket.
Age restrictions and recommendations vary by production.
Assisted Listening Devices
Comfortable headset devices that amplify all stage sounds are available free-of-charge.
Please be prepared to leave either your driver’s license or a major credit card at the Assisted Listening Device desk in exchange for the device.
Service Animals
Our theatre welcomes service animals, which are dogs and miniature horses that are trained to do work or perform tasks for a person with a disability.
Emotional support animals, comfort animals, therapy animals, and pets are not permitted.
Service animals must be leashed or harnessed at all times, and due to fire safety laws, both service animal and person with a disability will be sat on our ADA platform.