Broadway San Jose on Your Smartphone

Your Phone Is Your Ticket!

Visit www.BroadwaySanJose.com on your smart phone browser to log in to your account.

Click the topics below to learn more about how to use mobile tickets.

How to Log in to your Broadway San Jose Account using your Smart Phone

Step 1

Visit BroadwaySanJose.com/MyAccount on your smart phone’s web browser and select the icon.

Step 2

Use the same email address and password that you used to log in to the previous version. Please note that you can no longer log in with your account number.
Adding Tickets to your iPhone

WE RECOMMEND ADDING TICKETS FOR YOUR NEXT SHOW ONLY, rather than adding all of your season shows to your phone now.

Keeping tickets in Account Manager allows for maximum flexibility in terms of transferring and exchanging tickets closer to your show dates.

Step 1

Log in to your account by visiting BroadwaySanJose.com/MyAccount.

Step 2

Sign in to your account.

Step 3

Click on the three (3) lines in the upper left corner,
and then My Tickets.

Step 4

Select the event.

Step 5

Select the arrow next to the seats you’d like to view.

Step 6

Show your phone to an usher if you’re at the entrance. Or if you want to save your tickets prior to arriving at the theatre, tap ‘Add to Apple Wallet’ under the barcode, then click ‘Next’ in the upper right.
Adding Tickets to your Android

WE RECOMMEND ADDING TICKETS FOR YOUR NEXT SHOW ONLY, rather than adding all of your season shows to your phone now.

Keeping tickets in Account Manager allows for maximum flexibility in terms of transferring and exchanging tickets closer to your show dates.

Step 1

Log in to your account by visiting www.BroadwaySanJose.com/MyAccount and select Manage Tickets.

Step 2

Sign Into your account.

Step 3

Click on the three (3) lines in the upper left corner,
and then My Tickets.

Step 4

Select the event.

Step 5

Select the arrow next to the seats you would like to view.

Step 6

Show your phone to an usher if you’re at the entrance. Or if you want to save your tickets prior to arriving at the theatre, tap ‘Save to phone’ under the barcode, and then tap ‘Save’.
What is a QR Code? What is a QR Barcode?
QR Codes vs. Bar Codes

A QR code (pictured left) is a type of optical label that stores specific information; in this case…where you are sitting in the theatre!
- Patrons entering the theatre with mobile devices will scan these QR codes with house staff at the front doors to the theatre. For information on managing and entering the theatre with your mobile device, view the drop-down selections below.
- QR Codes have faster readability (which gets you through the door and to your seat faster).
- QR codes have greater storage capacity and are harder to replicate (which means your tickets are even MORE secure!).
- QR Codes can be ready by newer model iPhones & Android devices using only the camera app located on both.
- Some older model mobile phones may require the installation of a QR Reader App, most of which can be downloaded for free.
For season ticket holders, and select patrons requesting paper tickets from either Ticketmaster or the Broadway San Jose Box Office, tickets will be equipped with a standard barcode, which look like this:
Preparing for your Show
Preparing for your show? Follow these steps in advance for quick and frustration-free entry to the theatre:
1. Login to your Broadway San Jose account using your smart phone browser.
2. Select the upcoming event to reveal your tickets.
3. If you have guests arriving separately, now is a great time to transfer tickets to them (they will need to create an account in order to accept the tickets).
4. Then, follow instructions provided here to add tickets to your phone.
5. Be sure to charge your mobile device the day of the show.
Doing this in advance means you won’t need an internet connection at the theatre.
At the Theatre

If you have not yet added your tickets to your phone, be sure to do so BEFORE GOING THROUGH SECURITY.

Keep your tickets out until you are seated – you will need them at the front door and again in order to be seated.
Transferring your Tickets to Another Person

Step 1

Select My Tickets(s), then choose your event and tap the MORE.

Step 2

Select the TRANSFER button to send tickets to someone.

PLEASE NOTE THAT NOT ALL TICKETS ARE ELIGIBLE FOR TRANSFER. IF THEY ARE NOT, THE TRANSFER OPTION WILL NOT BE SHOWN.

Step 3

Select the tickets you would like to transfer then click CONTINUE.

Step 4

Type in the First Name, Last Name, Email and an optional note of the person you would like to send the tickets to. Click, Send.

From there, you are all set! Click, Done.
If you ever need to reclaim the tickets, click Reclaim to deactivate the offer.
Exchanging Your Tickets (Desktop Only)

At this time, exchanges are only available via desktop or laptop computer.

Visit the Exchanges section under Season Ticket Services for information on how to exchange tickets.