Annual Season Ticket Auto-Renew Program.
We updated our Broadway San Jose Terms & Conditions to now include: Beginning with the 2024/25 Season, all Season Ticket Holders who purchased the 6-Show Package have been enrolled in our Auto-Renew Program, and will be automatically renewed every subsequent year. You will have peace of mind knowing your seats will remain secure year after year with this risk-free benefit. If you are not interested in the upcoming season, you have up to 30 days after the season announcement to cancel your subscription. All subscribers will be able to choose either to pay in full or a 10-pay payment plan.
Auto Renew Benefits
- RISK FREE – You can cancel up to 30 days after the season announcement
- Immediate access to exclusive add-on shows
- Peace of mind knowing your seats are secure
- Your seats are GUARANTEED for all season shows
NOTHING TO LOSE!
- Season Ticket Holders will not be charged on the day the season is announced. You will be charged one week after the announcement. This will allow you to log in to your online Account Manager to view the shows and package price, at which time you can cancel your subscription at no cost to you. If you decide to cancel after the first payment has been charged, you can request a full refund for up to 30 days after the initial charge date.
- If you do not wish to be a part of our Auto Renew Program for the next renewal year, you will need to opt out. Once you have opted out of Auto Renew, you will be opted out for all subsequent seasons.
- If you have been opted out of Automatic Renewal, you can always opt back in for the next season renewal by calling the Season Ticket Office or emailing seasontickets@broadwaysanjose.com.
- As a Season Ticket Holder, you will be automatically enrolled in Auto Renew every subsequent renewal year.
- If you change your mind once the season is revealed, contact us within 30 days of the 1st charge and we will issue a full refund and cancel your seats.
FAQ
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How Does it Work?
- When you renew your Broadway San Jose Season Package each year, every Season Ticket Holder who has a 6-Show Package is enrolled in Automatic Renewal for the following Season as per our updated Terms & Conditions.
- When the season is finally announced, we’ll charge your card accordingly to your designated option of pay in full or payment plan and you’ll be all set. If you change your mind once the season is revealed, contact us within 30 days of the 1st charge and we will issue a full refund and cancel your seats.
- As a Season Ticket Holder, you will receive a teaser email 2 weeks prior to the season announcement letting you know when the Season will be announced and confirming what card and payment plan option are set for the renewal.
- You will have one final chance to Opt out of Automatic Renewal for the upcoming Season.
- An email will be sent to confirm what card and payment plan option you prefer to use for the upcoming Broadway San Jose Season.
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Opt Out Deadline
You may opt out of Auto Renew by Friday, February 7, 2025, to be opted out for the 2025/26 Season only.
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How Do You Opt Out?
- Email seasontickets@broadwaysanjose.com
- Call our Season Ticket Office at 866-395-2929 Monday-Friday 9am-5pm & Saturday 9am-3pm
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Terms & Conditions
By enrolling in the Auto-Renew Program you understand and agree to the following:
- You agree to the Broadway San Jose Terms & Conditions.
- You will be automatically renewed and charged for your season seats each year unless you have already contacted us to opt out of the Auto Renew program. This must be done before the Auto Renew opt out deadline.
- You understand that the number of productions offered and Season Ticket Holder ticket prices may vary season to season. The total cost of each season will be determined at the time of renewal.
- Advance notification of upcoming credit card charges will be sent via email at least 5 business days prior to the date of the scheduled charge.
- In the event that the credit card on file is declined at the time of payment for any reason, we will make every attempt to contact you for new payment information. If after 30 days from the payment due date we have not obtained new payment information from you, your season seats are subject to cancellation and any tickets you have received (paper or digital) will be deactivated.
- We will send you an email communication before the season launch to confirm your credit card as well as your preferred payment plan method for the Season Renewal.
- You may cancel your initial enrollment in the Auto Renew Program at any time up until the Auto Renew opt out deadline. You may opt out by calling Season Ticket Services at (866) 395-2929 (M-F∙9-5pm & Saturday 9am-3pm), emailing seasontickets@broadwaysanjose.com or within your account.
- If selecting a 10 Step Payment Plan, you will be charged 10% of your total package cost on the date of renewal and 9 equal monthly payments on the 15th of each month.
- If you do not wish to renew after you have been charged for your season package, you may request a cancellation within 30 days of the date of the first charge and a full refund will be issued.
- If you would like to keep your season seats but opt out of the Auto Renew Program, simply notify us to discontinue for future Broadway San Jose seasons.