Announcement

COVID-19 Affected Performances

CLICK HERE for show updates and customer service information.

55 S. Market St., Suite 250
San Jose, CA 95113
Phone: 669-242-8555

Performances held at:
The Center For Performing Arts
255 Almaden Boulevard
San Jose, CA 95113

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COVID-19 Updates

For more information on affected performances, see below for show specific information

Out of an abundance of caution, the Broadway San Jose Season Ticket Office, the Civic Box Office, and Center for the Performing Arts Box Offices will be closed until further notice.

CURRENT SHOW INFORMATION (as of 5/11/20)

  • DISNEY’S THE LION KING performances scheduled to run July 15-August 9, 2020 have been canceled.
  • COME FROM AWAY originally scheduled for June 16-21, 2020 have been rescheduled to July 13–18, 2021.  
  • RIVERDANCE, originally scheduled for May 15–17, 2020 have been rescheduled for January 1-3, 2021.
  • LES MISÉRABLES, originally scheduled for April 21–26, 2020 have been rescheduled for June 15-20, 2021.
  • THE ILLUSIONISTS performances scheduled to run March 24-25, 2020 have been canceled.

What does that mean for current ticket holders?

  • If the event was postponed, your original tickets will be valid for the new dates, on the same day of the week and in the same locations as your existing tickets.
  • If you are unable to attend the rescheduled dates, please contact us at:
  • Subscribers: seasontix@broadwaysanjose.com
  • Groups: groups@broadwaysanjose.com
  • President’s Club: ssouders@broadwaysanjose.com      
  • Ticketmaster: Please log in into your TICKETMASTER account to request a refund (you have 30 days from the date of postponed announcement).
  • If tickets were purchased at the Civic or Center for the Performing Arts Box Office: tickets@sanjose.org
  • Questions? Please contact info@broadwaysanjose.com
  • For canceled The Illusionists tickets, all refunds have been processed at this time.
  • For canceled Disney’s The Lion King tickets, please read below.

All performances of Disney’s THE LION KING July 15-August 9, 2020 have been canceled.

We hope to bring the magic of Disney’s THE LION KING back to San Jose in a future season.

It remains Broadway San Jose’s priority to ensure the health and safety of our patrons, artists, and staff. We appreciate your patience and understanding as we sort out the many implications we are faced with in this situation.

If you are not a current 2020/21 Season Subscriber and purchased tickets through Ticketmaster, you will receive a refund within 30 days from the date of the cancellation announcement.

As a current 2020/21 Season Subscriber you have three options:

  1. You can EXCHANGE* your Disney’s The Lion King tickets into one of the following season add-on shows:
    1. Riverdance
    2. Jersey Boys
    3. RENT
    4. Les Misérables
    5. Come From Away
  2. You can EXCHANGE* your Disney’s The Lion King tickets into additional tickets of the following subscription shows:
    1. Anastasia
    2. Tootsie
    3. Roald Dahl’s Charlie and the Chocolate Factory
  3. Your Disney’s The Lion King tickets will turn into credit for a future purchase. The credit may be used towards additional tickets to your 20/21 season or your 21/22 season subscription and expires July 30, 2021. To request a credit, please send an email to seasontix@broadwaysanjose.com with your name and account number.

*NEW! – Fee FREE Online exchanges. All online exchange fees will be waived during this time.

How To Exchange   Exchange Now

Questions? Please contact:

Any additional questions: Info@broadwaysanjose.com


UPDATE: 5/1/2020 – 9:00AM (PST)

We are writing to let you know of continuing developments at Broadway San Jose in regards to COVID-19.  As we have daily updates as to the scope and breadth of COVID-19 As well as governmental responses locally and nationally, we are working to keep you regularly updated with our evolving show schedules.  


As of right now, COME FROM AWAY (June 16-21, 2020) has been postponed to NEXT YEAR, in support of the well-being of the theatre-going public as well as those who work on the production.

The good news is that we have already secured new performance dates. COME FROM AWAY will now play July 13-18, 2021.

What does that mean for current ticket holders?

We look forward to seeing you soon. 

We sincerely apologize for this inconvenience.

Refunds may be requested for 30 days after the announcement of postponement. The deadline to request a refund for COME FROM AWAY is Tuesday June 2, 2020.


UPDATE: 4/2/2020 – 10:00AM (PST)

We are writing to let you know of continuing developments at Broadway San Jose in regards to COVID-19.  As we have daily updates as to the scope and breadth of COVID-19, we are working to keep you regularly updated with our evolving show schedules.  

As of right now, RIVERDANCE (May 15-17, 2020) has been rescheduled, in support of the well-being of the theatre-going public as well as those who work on the production.

The good news is that we have already secured new performance dates. RIVERDANCE will now play January 1-3, 2021.

What does that mean for current ticket holders?

Refunds may be requested for 30 days after the announcement of postponement. The deadline to request a refund for RIVERDANCE is Wednesday June 10, 2020.

We look forward to seeing you soon. 

We sincerely apologize for this inconvenience.


UPDATE: 3/31/2020 – 10:00AM (PST)

We are writing to let you know of continuing developments at Broadway San Jose in regards to COVID-19.  As we have daily updates as to the scope and breadth of COVID-19, we are working to keep you regularly updated with our evolving show schedules.  

As of right now, LES MISÉRABLES (April 21–26, 2020) has been rescheduled, in support of the well-being of the theatre-going public as well as those who work on the production.

The good news is that we have already secured new performance dates. LES MISÉRABLES will now play June 15-20, 2021.

What does that mean for current ticket holders?

Refunds may be requested for 30 days after the announcement of postponement. The deadline to request a refund for LES MISÉRABLES is Wednesday June 10, 2020.

We look forward to seeing you soon. 

We sincerely apologize for this inconvenience.


UPDATE: 3/17/2020 – 12:00PM (PST)

Hello,

I hope this finds you and yours safe and sound. We are in unprecedented times as our world works to slow and prevent the spread of the novel coronavirus (COVID-19). Unprecedented times means that new systems and procedures must be developed to address needs that we have never before encountered. This can take time. Rest assured, we are working hard to protect the health and well-being of our staff while continuing to provide you with the excellent customer service you have come to expect.  We appreciate your patience.

Out of an abundance of caution, the Broadway San Jose Season Ticket Office will be closed until further notice.

For up-to-date information regarding Broadway San Jose events, please visit https://broadwaysanjose.com/covid-19-updates/.

We are committed to getting you back to the theatre as soon as we are clear to do so but if you have a question, please email us at SEASONTIX@BROADWAYSANJOSE.COM and we will do our very best to respond within 3-5 business days. Please watch your email for further communications and check our website regularly for updates as the situation develops. 


Thank you.

Gretchen Feyer, General Manager
and the entire Broadway San Jose team


UPDATE: 3/10/2020 – 9:00AM (PST)

By order of the County of Santa Clara, to prevent the spread of COVID-19, all mass gatherings will be closed for public events from March 11 through March 31, 2020.

We, at Broadway San Jose, are here to inform you that in compliance with the County of Santa Clara’s order, all performances of THE ILLUSIONISTS – LIVE FROM BROADWAY March 24-25, 2020 will not be taking place.

It remains Broadway San Jose’s priority to ensure the health and safety of our patrons, artists, and staff. We appreciate your patience and understanding as we sort out the many implications we are faced with in this situation. Ticket buyers will automatically be refunded at their original point of purchase. If you’re a Broadway San Jose Subscriber and have questions, please call 866-395-2929 as we have staff ready to assist you. For patrons who purchased on Ticketmaster, please call 1-800-653-8000. If you purchased from the Civic box office either in person or by phone, please call 408-792-4111 or email tickets@sanjose.org (open Tue-Fri 10-5, & Sat 12-5).

We sincerely apologize for this inconvenience.


UPDATE: 3/9/2020 – 9:00AM (PST)

The Broadway League is closely monitoring the evolving coronavirus situation on behalf of the Broadway community.  The safety and security of our theatregoers and employees is our highest priority.  We are following the lead of our city, state and federal elected officials as we implement strategies recommended by public health authorities and the Center for Disease Control (CDC) in all of our theatres and offices as all productions continue to play as scheduled.  We have significantly increased the frequency of cleaning and disinfecting in all public and backstage areas beyond the standard daily schedule, and we have added alcohol-based sanitizer dispensers for public use in the lobby of every theatre.  We invite patrons to make use of soap, paper towels, and tissues available in all restrooms.  We remain vigilant, and we are prepared to make decisions based on current recommendations, as well as in the response to changing conditions.

At this time, all Broadway San Jose performances are proceeding as scheduled . Anyone who is experiencing cold or flu symptoms, or who is not feeling well, is encouraged to stay home. We will continue to closely monitor the situation and will follow recommendations of Team San Jose and the city and county as it develops. If you have any questions or concerns, please call our office at 669-242-8555.

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55 S. Market St., Suite 250
San Jose, CA 95113
Phone: 669-242-8555

Performances held at:
The Center For Performing Arts
255 Almaden Boulevard
San Jose, CA 95113

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