THERE ARE NOW 2 WAYS TO EXCHANGE* YOUR SEASON TICKETS:
BY PHONE: The Season Ticket Office is available to assist patrons over the phone 9:30am-5:30pm, Monday through Friday at 866-395-2929. The fee to exchange over the phone is $3 per transaction.
ONLINE: NEW FEATURE! Exchange online up to 48 hours prior to your original performance for $4 per ticket, per exchange. To begin, log into your "MY BSJ Account" and click on "Manage My Tickets.” For complete instructions, please see below.
*Exchanges are on a best available basis and may not be available on your desired performance date or in your desired seating area. Downgrades are not refundable. Exchanging into weekend or holiday performances may incur an additional charge.
HOW TO EXCHANGE TICKETS ONLINE:
1. Click MY BSJ in the upper right hand corner of this screen.
2. Log into your account and choose the show you would like to exchange from your calendar.
3. You will see your tickets for that show on the screen. Be sure to select the action EXCHANGE SEATS.
4. Click the box next to the seat(s) you would like to exchange.
5. When complete, click EXCHANGE in the far upper right hand corner of your screen and click CONTINUE.
6. Choose your desired NEW performance date/time. You will then be directed to the interactive seat map. Be sure to review the exchange cost. There is a $4 per ticket Online Exchange Fee. Please note, if the face value of the new tickets is higher in price, you will be charged the difference. If you select a new seat that is a lesser value than your current seat please note that you will not receive any refunds or credits.
7. View and check your order summary and click to complete the transaction. You will be prompted to select the desired ticket delivery method – Standard Mail, Ticketfast/Print-At-Home or Will Call –at that time.
SEASON TICKET - ONLINE UPGRADES
Once the renewal process has ended and un-renewed seats are dropped, our renewing patrons will receive priority access to upgrade their season ticket package online. After the renewal period has ended, you will receive an email with the details of your upgrade access window. Renewing early will lock you in for earlier access to upgrades!
SEASON TICKET UPGRADE AND CHANGE OPTIONS INCLUDE THE FOLLOWING:
UPGRADE YOUR PACKAGE TO A DIFFERENT SEATING SECTION. For instance, from Price Level 3 to Price Level 2.
UPGRADE YOUR PACKAGE WITHIN YOUR CURRENT SEATING SECTION. For instance, from Row 27 in Price Level 2 to Row 17 in Price Level 2.
CHANGE THE DAY OF THE WEEK YOU ATTEND. For instance, from Tuesdays to Thursdays or Saturdays.
If you have any questions or concerns, please contact the Season Ticket Office at 866-395-2929. Representatives are available Monday – Friday from 9:30am – 5:30pm.
And be sure to check back to this page for additional information and details about the online process.
Season Ticket Office Representatives are available to assist Monday – Friday, 9:30am – 5:30pm.